Student experience management is simply the concept behind ensuring students’ satisfaction with every aspect of their interaction with the university for the duration of their relationship with the institution.

Historically universities have tended to focus solely on academic quality as a measure of satisfaction. While there is no substitute for academic quality and it remains the foundation of a quality institution forward thinking universities are extending their measures of success to include the overarching experience the student has with the university.

For example, modern universities are now looking at how easy it is for student to interact with them and complete standard administration processes such as updating their information, building their curriculums, applying for support services and so forth.

Today the student is truly becoming a client of the universities and as such expects to be treated in a more professional manner. This transition is placing demands on university to look at their core processes and ensure they are in line with the expectation of a 21st century student.

QuercusLive is a 21st century student experience management solution as it enables universities to move their core processes and student interactions online. From initial enquiry through to alumni management. It provides universities with an "out of the box" library of online services which can be quickly and easily deployed to enhance the students' experience with the university.

To find out more about how QuercusLive can improve the student experience click here.