The real premise behind student records systems and student information systems was to give institutions a single source of the truth – a single reliable repository for all the information they needed to hold, store and update on their students and anything related to the student.

Why student experience management solutions are different is because they take things several steps further than that. They do everything that a student records or student information system traditionally does but more.

They take the information and use it to drive action, automating the complex processes that lie behind the interaction between the students, the university, the staff and the wider world and bringing many of them online – from initial application through to managing the alumni process.

The end result is that the experience students have, while at the university, is better. They can service themselves – from enrolling online to reserving a place at graduation.  And it is better for the institution too – the automation of the processes cuts workloads and enabling students to manage their own records leaves administration staff free to do more value adding work.

Put simply, student records systems and student information systems allow you to record data. Student experience management solutions record data and use it to drive action and activities that make it easy to interact with the university and to provide a better experience for all involved.