Why are student experience management solutions different from student records or student information systems?
The real premise behind student records systems and student information systems was to give institutions a single source of the truth – a single reliable repository for all the information they needed to hold, store and update on their students and anything related to the student.
Why student experience management solutions are different is because they take things several steps further than that. They do everything that a student records or student information system traditionally does but more.
They take the information and use it to drive action, automating the complex processes that lie behind the interaction between the students, the university, the staff and the wider world and bringing many of them online – from initial application through to managing the alumni process.
The end result is that the experience students have, while at the university, is better. They can service themselves – from enrolling online to reserving a place at graduation. And it is better for the institution too – the automation of the processes cuts workloads and enabling students to manage their own records leaves administration staff free to do more value adding work.
Put simply, student records systems and student information systems allow you to record data. Student experience management solutions record data and use it to drive action and activities that make it easy to interact with the university and to provide a better experience for all involved.
How can a student experience management solution improve my institution? Is there any real measurable value?
At CampusIT we pride ourselves in delivering real return on investment to our clients. As part of our implementation process we work with clients to understand their business case and key performance indicators and then we put in place ways to measure these. We don’t leave until we can prove we have delivered value.
For more information on the real tangible value we deliver click here.
How long does it take to implement
In short – a single online service can be up and running in as little as 8-10 weeks. However a full deployment of both the back office and online solution might take a little longer. Click here to get a full overview of our implementation process.
Can you integrate with other systems?
Absolutely – in fact our integration approach is unrivalled in the market. Our innovative use of Oracle's enterprise service bus enables us to provide our clients with increased flexibility and reusability negating the need to create new interfaces each time a third party system is replaced or upgrade.
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What’s different about your solutions?
In a nutshell we are different because
- We complement and are compatible with existing technologies – therefore when you work with us you don’t have to rip and replace existing systems – we can integrate with them
- We are configurable and personalized – using our control centre you can configure our online services to match your own personal needs without any programming or expert IT support
- We are flexible – because our solutions are all built on one common technology platform you can buy one single online service or the entire end-to-end Quercus solution – the option is yours.
To find out just how different we are click here.
What is student experience management?
Student experience management is simply the concept behind ensuring students’ satisfaction with every aspect of their interaction with the university for the duration of their relationship with the institution.
Historically universities have tended to focus solely on academic quality as a measure of satisfaction. While there is no substitute for academic quality and it remains the foundation of a quality institution forward thinking universities are extending their measures of success to include the overarching experience the student has with the university.
For example, modern universities are now looking at how easy it is for student to interact with them and complete standard administration processes such as updating their information, building their curriculums, applying for support services and so forth.
Today the student is truly becoming a client of the universities and as such expects to be treated in a more professional manner. This transition is placing demands on university to look at their core processes and ensure they are in line with the expectation of a 21st century student.
QuercusLive is a 21st century student experience management solution as it enables universities to move their core processes and student interactions online. From initial enquiry through to alumni management. It provides universities with an "out of the box" library of online services which can be quickly and easily deployed to enhance the students' experience with the university.
To find out more about how QuercusLive can improve the student experience click here.
What’s the difference between Quercus, QuercusPlus and QuercusLive
Collectively they represent a complete student experience management solution – the next generation of student records and student information systems.
- Quercus is the full offering – for the back office administration and management of the student experience and the online services that enhance the student experience
- QuercusPlus – simply represents the back office solution when deployed on its own
- QuercusLive - simply represents the online services and solution when deployed on top of an existing student records system.
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