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Online Seminar Series

Seminar 1: Student Experience Management - The Role of Online Administration Services

Submitted by maddog on Tue, 12/01/2009 - 10:50

Today students are starting to view education providers as "servants to the purchaser" when it comes to customer service. The first in our online seminar series delves behind this theory and uncovers the importance of effective online administration services in the delivery of good customer service and student experience management.

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Seminar 2: Student Experience Management – The Importance of Flexible Online Services

Submitted by maddog on Tue, 12/01/2009 - 11:29

The second in our series of online seminars looks at the importance of flexibility and provides the answers to how to ensure your online administration services can keep pace with the changing dynamics of your University without needing an army of IT programmers.

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Seminar 3: Student Experience Management – The Importance of Integration with Existing Systems

Submitted by maddog on Tue, 12/01/2009 - 11:54

Today few organizations have the appetite for a rip and replace technology strategy unless the same is unavoidable. The third in our series of online seminars investigates this cornerstone of success and uncovers what you need to consider to ensure your online administration services complement your existing technologies.

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Seminar 4: Student Experience Management – The Importance of Usability

Submitted by maddog on Tue, 12/01/2009 - 12:04

Making sure your online administration services are used is core to success - however the simple concept of usability is often overlooked. Our fourth online seminar looks at what you need to do to make our online services “sticky” and easy to use. Getting this bit right will not only improve the student experience but it will improve the quality and accuracy of information gathered and as a result reduce internal administration workloads.

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Seminar 5: Student Experience Management - The Important of Proving a ROI

Submitted by maddog on Tue, 12/01/2009 - 12:14

The fifth and final in our series of online seminars looks at measuring the return on investment of your online administration services and their impact on the student experience. We delve under the covers to see where you can expect to see cost savings and service improvements and the steps you need to follow to measure the same.

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