Because Quercus is easy to use and intuitive to navigate, we’re confident you’ll be able to maintain and adapt the solution easily to meet your changing requirements. However, we’ll always be available to provide support if needed.

Dedicated account management

Each client has a dedicated account manager who is directly responsible for helping maximize Quercus’s potential; seeking new opportunities to secure business value and advantage for your organization.

Customer support centre

Additionally, our dedicated support experts will provide world-class technical support. We’ll offer a single point of contact during the lifecycle of each support request, assuming full responsibility for resolving your query within the terms of your Service Level Agreement.

As well as dealing with your technical queries, our support team will provide information on software releases, answer questions related to functionality and provide comprehensive ‘How do I?’ advice. All support staff are members of the International Association of Support Professionals which ensures they have access to best practice in the area.

Our call management system provides full traceability and management information on the quality and performance of our service enabling our clients to monitor the status and management of a fault.

Hours of cover:

The standard support service operates from 9am to 5:00pm (local time zone), Monday through Friday. Outside these hours, contact us by email, fax or through CampusConnect our client portal and we’ll respond to your query immediately at the start of the next working day.

Contact details:

T: +353 1 662 0144
F: +353 1 662 0188
W: www.campusit.net